What is the Thomas-Kilmann Conflict Mode Instrument?

This Thomas-Kilmann Conflict Mode Instrument is a versatile and easy-to-use instrument that helps people identify their preferred approach to conflict.  It reveals how different conflict-handling styles affect the outcome of a conflict situation, both in terms of relationships and results.  Its simple but insightful framework also helps trainers and line managers open group discussions around conflict or critical decision-making.  The TKI is proven to be an effective tool for enhancing interpersonal and group dynamics at every level of an organisation and is rapidly growing in popularity.

The TKI is also ideal for use in one-to-one sessions as a coaching tool, to explore an individual’s influencing style and enhance their effectiveness in negotiating.


  • Conflict management
  • Interpersonal skills development
  • Effective decision-making
  • Influencing and negotiating skills development
  • Team development
  • Line manager coaching
  • Executive coaching